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Effective September 21st, 2025

Introduction

This privacy policy explains how we use the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

We collect the following data when you enter it:

• Personal identification information (Name, email address, etc.)
• Account profile details (username, business type, location, etc.)
• Business details (address, hours, policies, etc.)

How do we collect your data?

We directly collect most of the data you provide. This includes when you:

• Register online or place an order for any products or services.
• Complete a customer survey or provide feedback on our message boards or via email.
• Use or view our website via your browser's cookies.
• Upload any content.
• Subscribe to our newsletter or interact with our email communications.

We may also receive your data indirectly from sources such as integrated payment processing forms.

Newsletter Email Tracking

When you subscribe to our newsletter, we collect and track engagement data to improve our content and understand subscriber preferences. This includes:

• Email Open Tracking: We use tracking pixels (small invisible images) in our emails to detect when and how many times you open our newsletters.
• Link Click Tracking: We track which links you click in our emails before redirecting you to the intended content.
• Engagement Data: We record timestamps, IP addresses, browser information, and interaction patterns to analyze newsletter effectiveness.
• Subscriber Tokens: Each subscriber receives a unique identifier that allows us to track engagement while maintaining data organization.

This tracking data is stored securely and is only used to improve our newsletter content and understand subscriber interests. You can unsubscribe at any time to stop this tracking.

Third-Party Survey and Form Services

We use Typeform, a third-party service, to create and embed surveys, forms, and interactive content on our website. When you interact with Typeform content:

• Data Sharing: Information you provide in Typeform surveys is collected by both us and Typeform according to their privacy policy
• Third-Party Processing: Typeform processes your responses on their servers, which may be located outside your jurisdiction
• Cross-Platform Data: Typeform may combine your data with information from other forms across their network
• Analytics and Insights: Typeform provides us with aggregated analytics about form performance and user behavior
• Contact Information: If you provide contact details in Typeform surveys, we may use this information to follow up with you

Typeform operates independently and has their own privacy practices. We recommend reviewing Typeform's Privacy Policy to understand how they handle your data. You can contact Typeform directly to exercise your data rights regarding information they collect.

Payment Processing and Financial Services

We use Stripe, a third-party payment processor, to handle all financial transactions, subscription management, and payment security. When you make purchases or manage subscriptions:

• Payment Data: Stripe securely processes your payment information including credit card details, billing addresses, and transaction history
• Subscription Management: Stripe handles recurring billing, subscription updates, and payment method management
• Fraud Prevention: Stripe uses advanced algorithms to detect and prevent fraudulent transactions using your payment and behavioral data
• Financial Compliance: Stripe maintains records for regulatory compliance, tax reporting, and financial auditing purposes
• Webhook Data: We receive automated notifications from Stripe about payment events, subscription changes, and account updates

Stripe operates under strict financial data protection standards including PCI DSS compliance. For detailed information about Stripe's data practices, please review Stripe's Privacy Policy. You can contact Stripe directly regarding payment data rights and retention policies.

Automated Data Collection (Webhooks)

We receive automated data updates through webhooks from our third-party service providers:

• Stripe Webhooks: Real-time notifications about payment completions, failed charges, subscription changes, and account updates
• Typeform Webhooks: Automatic delivery of survey responses, form completions, and submission data
• Event Processing: Webhook data is processed automatically to update your account status, trigger emails, and maintain accurate records
• Data Synchronization: Webhooks ensure our systems stay synchronized with third-party services for accurate billing and account management

These automated data transfers help us provide seamless service but mean that third-party actions (like payment updates) immediately affect your account with us.

How will we use your data?

We collect your data to:

• Process your order and manage your account.
• Email you with special offers on products and services that may interest you.
• Organize and make content searchable.
• Track newsletter engagement to improve content quality and relevance.
• Analyze email open rates and click patterns to understand subscriber preferences.
• Customize future email content based on your interaction history.
• Process survey responses and feedback collected through Typeform.
• Follow up with participants who provide contact information in surveys.
• Analyze survey data to improve our services and content offerings.
• Process payments and manage subscriptions through Stripe.
• Maintain billing records and handle financial compliance requirements.
• Prevent fraud and ensure payment security.
• Automatically update account status based on webhook notifications.
• Synchronize data between our systems and third-party services.

If you agree, we may share your data with partner companies so they can offer you their products and services.

How do we store your data?

We securely store your data in the cloud.

We will keep your data for the life of your account and content unless removal is requested. After this period, we will delete your data from our database.

Marketing

We would like to send you information about products and services that may interest you, including those from our partners.

If you have opted in to receive marketing, you can opt out at any time.

You have the right to stop us from contacting you for marketing purposes. To unsubscribe, please click the 'unsubscribe' link in any email you receive or contact us directly.

What are your data protection rights?

We want to ensure you are aware of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. A small fee may apply.
• The right to rectification – You have the right to request correction of inaccurate information or completion of incomplete data.
• The right to erasure – You have the right to request the deletion of your personal data, under certain conditions.
• The right to restrict processing – You have the right to request restriction of processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request the transfer of your collected data to another organization or directly to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. We may collect information from you automatically through cookies or similar technologies when you visit our website.

For further information, visit our Cookie Policy.

How do we use cookies?

We use cookies to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Customizing pop-up windows based on your usage

What types of cookies do we use?

Our website uses various types of cookies, including:

• Functionality cookies – These help us recognize you and remember your previously selected preferences, such as language and location.
• Advertising cookies – These collect information about your visit to our website, the content you viewed, and your browser and device information. We may share some of this data with third parties for advertising purposes.

How to manage cookies

You can set your browser not to accept cookies, and you can find information on how to remove cookies from your browser. However, some features of our website may not function properly if you disable cookies.

Privacy policies of other websites

Our website may contain links to other websites. Our privacy policy applies only to our site, so if you click on a link to another website, we recommend reading their privacy policy.

Changes to our privacy policy

We regularly review our privacy policy and will post any updates on this webpage. This privacy policy was last updated on September 21, 2025.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or wish to exercise your data protection rights, please contact us.

How to contact the appropriate authority

If you wish to report a complaint or believe we have not addressed your concern satisfactorily, you may contact the relevant authority in your jurisdiction.